*** Email address is removed for privacy *** from your Outlook 2016 for Mac and then collect the troubleshooting log based on the steps below:ġ. So I suggest you first remove the problematic account In order to protect your privacy, please send us the troubleshooting log viaįrom the PM, I found that the Autodiscover for the Office 365 account *** Email address is removed for privacy *** is successful, which means that this account can be configuredĪlso I understand that you didn’t change anything before the your account cannot connect. Note: Reproduce the issue means you reconfigure the account and the issue and still cannot be connected. Restart and reproduce the issue you experience.įrom Finder, under Go menu> Go to Folder ~/Library/Containers//Data/Library/Logs.
In Outlook, go to "Window"> “Sync Errors” > click on the gear on top right > “Turn on logging”. You will get the activation prompt and then If account is already added.Īfter do that, if the issue still exists, could you please collect troubleshooting log for further analyzing?
Search "Exchange" under Login -> All Items and delete everything Make sure you quite Outlook and other Office apps. If the account still cannot be connected after doing the methods above, I suggest you first remove the accounts from the Outlook 2016 for Mac client, then delete the keychain via the steps below: If not, Please try to tick Configure automatically and reconfigure the account. I can't connect to my Exchange account in Outlook 2016 for Mac. If the account still cannot be connected, please check if the issue can be resolved by referring to the methods in this article: Private message and you can try to configure it to your Outlook 2016 for Mac client to see if it can be connected.Īnd please tick Configure automatically when you configure the test account and your Office 365 account in Outlook for Mac. If you need support relating to the third party technology, please contact the manufacturer directly.įrom the PM, I found that my test account also cannot be configured to your Outlook for Mac client.
#MAC MAIL EXCHANGE SAYS CONNECTING DOWNLOAD#
The version of your Mac OS, for example, Sierra 10.12.3.ĭisclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the download you receive from the third-party linked sites or any support related to the download or the downloaded You can check it by the following steps:Ĭlick on the menu labeled Outlook (next to the Apple logo in the top left corner of the screen). Tools >Sync Errors, you can refer to the screenshot above.Īnd if yes, please send us the screenshot of it viaĪ screenshot of your Account status, you can check it by opening Outlook for Mac> Tools>Accounts.Ī screenshot of the connected status, please check it in the right down corner. Please provide us with the following information for further troubleshooting? If the method above doesn’t work, could you
To leave safe mode, restart your Mac without pressing any keys during startup. You might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder. Release the shift key when you see the login window. The white Apple logo appears on your display. Start or restart your Mac, then immediately press and hold the Shift key. To identity if add-ins cause the abnormal operation of Outlook, I suggest you Start up Mac in safe mode to see if your account can be connected to Outlook for Mac. Open your Outlook for Mac client>Tools, make sure the status is Online and your Mac connected to network. If not, I suggest you do the following troubleshooting steps: First I would like to confirm if you use Exchange account in Outlook 2016 for Mac, if yes, I suggest you try the methods in thisĪrticle to see if the issue can be solved
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